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Lancashire Nets & Packaging
Unit 4 Seafire Business Park
Seafire Way
Burscough
L40 8AH
Returns procedure
All returns must be agreed and processed via ourselves, at the expense of the purchaser. If you want to return items you have bought from us please email us sales@lancspackaging.co.uk or call 01704 841438.
- We will process refunds within 10 days of us receiving the items back in good re-saleable condition
- We will refund the order by the original payment method used when placing the order
- For the full details of our returns and refunds policy please see the links in the footer of this page
- We Reserve the right when refunding the order, to charge a £8.00 restock fee, should the return reason be a change of mind or no longer required. The £8.00 would be on top of any costs we incur collecting the parcel if there are any.
- Should the delivery address be incorrect and the item returned to us, we also reserve the right to charge a £8.50 delivery fee.
Refunds policy
We hope you are happy with all your purchases from us. However if you are not, please arrange for the return of the product to us, and we’ll exchange or refund it to the credit or debit card/paypal of the person who placed and paid for the order.
Under the Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund of your product, if you request one in writing within 14 working days of receipt of your product.
Products we’re unable to cancel, refund or exchange
We cannot offer refunds or exchanges, unless faulty or not as described on the following items:
- Products that have been made specifically to your specification or specifically ordered for you.
- Products supplied, despatched by third party providers and subject to their own terms and conditions.
We also reserve the right to charge a £8.00 fee when refunding the order, as the original shipping charge.
Returns procedure
All returns must be agreed and processed via ourselves, at the expense of the purchaser. If you want to return items you have bought from us please email us sales@lancspackaging.co.uk or call 01704 841438.
- We will process refunds within 10 days of us receiving the items back in good re-saleable condition
- We will refund the order by the original payment method used when placing the order
- For the full details of our returns and refunds policy please see the links in the footer of this page
- We Reserve the right when refunding the order, to charge a £8.00 restock fee, should the return reason be a change of mind or no longer required. The £8.00 would be on top of any costs we incur collecting the parcel if there are any.
- Should the delivery address be incorrect and the item returned to us, we also reserve the right to charge a £8.50 delivery fee.
Refunds policy
We hope you are happy with all your purchases from us. However if you are not, please arrange for the return of the product to us, and we’ll exchange or refund it to the credit or debit card/paypal of the person who placed and paid for the order.
Under the Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund of your product, if you request one in writing within 14 working days of receipt of your product.
Products we’re unable to cancel, refund or exchange
We cannot offer refunds or exchanges, unless faulty or not as described on the following items:
- Products that have been made specifically to your specification or specifically ordered for you.
- Products supplied, despatched by third party providers and subject to their own terms and conditions.
We also reserve the right to charge a £8.00 fee when refunding the order, as the original shipping charge.
Consumer Contracts Regulations 2013
The above legislation offers you the following cancellation rights when you buy online or by phone:
- You are entitled to cancel your order if you wish to, provided you request the cancellation or refund, no longer than 14 days after the day on which you receive the goods.
- The right to return products does not apply to products made to your specification, or by their nature cannot be returned, or are liable to deteriorate quickly
- If you wish to cancel, you must take care of the goods and keep them within your possession and inform us that you wish to cancel
- To cancel the order, you must let us know that you want to cancel it and contact us according to our full terms and conditions under Cancellation and acceptance of orders
- If you decide to cancel your order you must email us on sales@lancspackaging.co.uk or call us on 01704 841438 to arrange cancellation and collection of your products
- Where goods are faulty or damaged the customer has a minimum of 30 days in which to return these goods.
- Unless agreed with Lancashire Nets & Packaging in writing the purchaser will be liable for all additional return costs of products to our warehouse.
- All returning delivery charges will be charged ‘at cost’ and deducted from the returnees refund.
